Compliments, Complaints & Feedback

Compliments, Complaints & Feedback

We are always seeking to improve the quality of education we provide for children with SEND and we are keen to hear from parents/ carers about their child’s experience.

We would also like your views about the content of our SEND Information Report. If you would like to comment, please complete the online form in the Contact Us section of our website.

Compliments are always greatly received and can be passed on either directly to staff and the SENDCo, formally recorded via parent questionnaires or in the form of a letter to the Head Teacher.

We hope that complaints about our SEND provision will be rare; however, if there should be a concern the process is outlined in the school complaints policy should be followed. Complaints will be dealt with as quickly and efficiently as possible and will usually be resolved through meetings and discussion.

An independent source of support and advice is the local SENDIASS team:

Lee House

Lee Terrace


County Durham


Tel: 0191 5873541 or 03000 267007

You can reach SENDIASS here.

Better Health at Work

Privacy Policy

We regard your privacy as important and any personal information you give to us will be used in accordance with the Data Protection Act and the General Data Protection Regulations.

We do not store personal information about individuals who visit this site except where they provide contact information via our contact us page and contact forms available on various pages throughout the website.

Any information you provide will only be used for the reasons specified and it will not be shared with any third party without your consent, unless required by law.

Your contact details are kept securely and are only accessed by authorised members of staff as part of the provision of school services. If you do not wish us to keep this contact information please tell us.

This website uses Google Analytics which provides statistical data about the usage of the site. This information is not used to identify individuals, but is collected to provide us with an understanding of the areas of interest on our site and how our site is being used.

If you are connected to the internet you will have an IP Address. This may take the form of a figure, such as 333.333.22.1. The address will be automatically collected and logged as part of the connection of your computer to our web server and may be used to determine the total number of visits to each part of the site. This data is not collected and used for other purposes.

This website contains links to other websites. The School is not responsible for the privacy practices of other sites or organisations and recommends you consult the privacy information on those sites.

This policy will be reviewed and updated versions will be posted on the website.

If you have any questions about the use of your personal information, the Information Commissioner is the independent regulator for both Data Protection and Freedom of Information.